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Terms of service

The agreement between your business and DineBills. We have kept it as short and plain as we can.

Last updated: October 2026

1. The agreement

These Terms of Service ("Terms") are an agreement between the business that signs up for DineBills ("you" or "Customer") and Codetrivio Technologies Inc., a Canadian company at 308 Jarvis St, Unit 318, Toronto, ON M5B 0E3 ("DineBills", "we" or "us"). Our affiliate Codetrivio (Pvt) Ltd. in Lahore, Pakistan, provides engineering and support for the Services. Where your order form or invoice names Codetrivio (Pvt) Ltd. as the contracting party, references to "we" mean that company.

By creating an account, starting a trial or using the Services, you accept these Terms on behalf of your business. If you do not have authority to bind the business, do not use the Services. If you have signed a separate written agreement with us, that agreement takes priority where it conflicts with these Terms.

2. Accounts and users

  • You must give accurate sign-up information and keep it up to date. New accounts may need our approval before they go live.
  • You decide who in your business gets access and with what role. You are responsible for everything done under your account, including by your staff, and for keeping passwords and PINs private.
  • Tell us promptly at [email protected] if you suspect unauthorised access.
  • You must be at least 18 and using DineBills for a business, not as a consumer.

3. The Services

"Services" means the DineBills web back office, POS apps, waiter and order-taker apps, kitchen display, online ordering sites, APIs and related features we make available under your plan. Your plan sets limits such as the number of branches, devices, users and orders, and which modules are included.

We improve DineBills continuously. We may add, change or remove features, but we will not materially reduce the core functionality of a paid plan during a billing period you have paid for. Some features are offered in early access or marked as beta; these are provided as they are and may change.

4. Trials, plans and billing

  • Free trial. We may offer a free trial for a set period. At the end of the trial, choose a plan to keep using the Services; otherwise your account is paused.
  • Fees. Paid plans are billed in advance, monthly or yearly, at the prices shown on our pricing page or your order form. Add-ons and extra device seats are billed on top of the plan.
  • Taxes. Prices do not include sales tax, VAT, GST or similar taxes unless stated. You pay any taxes that apply.
  • Late payment. If an invoice is unpaid after its due date, we will remind you. After a grace period we may suspend the account until it is paid. Your data is not deleted during a suspension.
  • Price changes. We will give at least 30 days’ notice of a price change, which applies from your next billing period.
  • Refunds. Fees already paid are not refundable, except where required by law or where we say otherwise in writing.

5. Acceptable use

You agree not to:

  • use the Services for anything unlawful, including recording sales in a way designed to evade tax;
  • upload malware, or try to break, probe or overload the Services or get around usage limits or security;
  • access other customers’ data, or copy, resell or reverse engineer the Services except as the law allows;
  • use the Services to send spam or messages your guests have not agreed to receive;
  • store full payment card numbers or other sensitive data in free-text fields such as notes.

We may suspend access that breaks these rules or puts the Services or other customers at risk. Where reasonable, we will tell you first and give you a chance to fix the problem.

6. Your data

You own the data you and your staff and guests put into DineBills, including menus, orders, reports, staff records and guest details ("Customer Data"). You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Services, and to produce aggregated, de-identified statistics that do not identify you or any individual.

We handle personal information as described in our Privacy Policy. You can export Customer Data while your account is active, and for 90 days after it ends on request. After that, we may delete it.

7. Your responsibilities

  • You are responsible for the accuracy of your menu, prices, tax settings and receipts, and for meeting the tax, fiscal, consumer and food-safety rules that apply to your business. DineBills provides tools to help, but tax and legal compliance remains your responsibility.
  • You must have the right to collect and use any guest information you put into DineBills and must give your guests any notices the law requires.
  • You are responsible for your own internet connection, devices, printers and payment terminals, and for checking cash and sales at the end of each shift.
  • When devices are used offline, orders are stored on the device until it reconnects. Do not uninstall the app or reset a device with unsynced orders.

8. Hardware and third-party services

DineBills works with hardware and services from other companies, such as printers, card terminals, delivery platforms, messaging providers and payment gateways. These are provided by those companies under their own terms, and we are not responsible for them. If a third-party service changes or stops, related features in DineBills may change too.

9. Availability and support

We work to keep the cloud Services available around the clock and plan maintenance for quieter hours where possible. The POS is designed to keep working offline during interruptions and to sync when the connection returns. Support is available by email, and other channels as described for your plan.

10. Our intellectual property

DineBills, its software, design, documentation and brand belong to us and our licensors. We give you a non-exclusive, non-transferable right to use the Services for your business during your subscription. If you send us suggestions, we may use them without obligation to you.

11. Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for this agreement, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed or that must be disclosed by law.

12. Cancellation and termination

  • You can cancel at any time from the back office or by emailing us. Cancellation takes effect at the end of the current billing period, and you will not be charged again.
  • We may end or suspend the agreement if you seriously breach these Terms and do not fix the breach within 14 days of notice, or immediately if required by law or to prevent harm.
  • When the agreement ends, your access stops. Sections about data export, fees owed, intellectual property, confidentiality, disclaimers, liability and governing law continue to apply.

13. Disclaimers

We will provide the Services with reasonable skill and care. Apart from that, and to the extent the law allows, the Services are provided "as is" and we do not promise that they will be uninterrupted or error-free, or that they will meet every requirement of your business. Reports and calculations are tools to help you run your business; check important figures before relying on them for tax filings or financial decisions.

14. Limitation of liability

To the extent the law allows: neither party is liable for indirect or consequential losses, or for lost profits, revenue, goodwill or data, even if warned they might happen; and each party’s total liability under this agreement is limited to the fees you paid us in the 12 months before the event that caused the claim. These limits do not apply to your obligation to pay fees, to a breach of confidentiality, to your indemnity in section 15, or to liability that cannot be limited by law.

15. Indemnity

You will defend and compensate us against claims by third parties arising from your Customer Data, your use of the Services in breach of these Terms, or your failure to meet laws that apply to your business.

16. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Toronto, Ontario have jurisdiction, unless your order form names Codetrivio (Pvt) Ltd. as the contracting party, in which case the laws of Pakistan apply and the courts of Lahore have jurisdiction. Before going to court, both of us will try in good faith to settle any dispute by talking first.

17. Changes to these terms

We may update these Terms from time to time. We will post the new version here with a new "Last updated" date and, for material changes, notify account owners at least 30 days in advance. If you keep using the Services after the change takes effect, the new Terms apply. If you do not agree, you can cancel before then.

18. Contact

Questions about these Terms: [email protected]. Support requests: [email protected].

Codetrivio Technologies Inc.
308 Jarvis St, Unit 318, Toronto, ON M5B 0E3, Canada
+1 647 852 2661

Codetrivio (Pvt) Ltd.
100 A PCSIR-1, Canal Bank Road, Lahore, Pakistan
+92 42 3208 9337

This page is a plain-English summary of our standard terms and is provided for information. It is not legal advice.