01
Re-asking every caller
Agents ask regulars for their address and order every time because they cannot see history. Calls take longer and the line backs up.
Call centres
Answer, order, route. In one screen.
Your agents look up the caller by phone number, take the order with the right branch prices, and send it straight to the kitchen that will cook it. Managers see every order live until it is delivered.
- Caller lookup
- Address book
- Branch routing
- Live status
Call centres
The caller says hello and the agent already knows the address, the last order and the nearest branch. The order lands in that kitchen without a second phone call.
The challenge
Phone orders break between the agent and the branch
For chains that take delivery orders by phone, the hard part is not answering the call. It is getting the order to the right kitchen, correctly, and knowing what happened next.
02
Wrong branch, late food
Choosing the branch by memory sends orders to kitchens that are too far away or already overloaded.
03
Orders passed by phone or chat
The call centre relays orders to branches by phone or messaging apps, where they are retyped and sometimes lost.
04
No idea where the order is
When a customer calls back to ask "where is my food", the agent has to call the branch to find out.
How DineBills helps
A central order desk for every branch
Call centre agents work in the DineBills web portal. Branches receive orders on their POS and kitchen screens with no retyping.
01 · Caller lookup
Know the customer before they finish saying hello
Type the caller’s phone number and see their name, saved addresses and order history. Repeat a past order in one click, or start fresh with the same address.
- Lookup by phone number
- Several saved addresses per customer
- Full order history with notes
- New customers saved as you take the order
02 · Routing
Every order to the right branch
The delivery address is matched to a branch by delivery zone, and the order uses that branch’s menu, prices and availability. Items that are sold out at that branch cannot be ordered.
- Branch chosen by delivery zone
- Branch prices, taxes and sold-out items applied
- Zone delivery fee and minimum order
- Brand selector for multi-brand groups
03 · Kitchen and status
Straight to the branch kitchen, tracked live
The order arrives at the branch POS and prints or displays at each kitchen station within seconds. The call centre sees its status change from accepted to cooking, out for delivery and delivered.
- KOTs printed at the branch automatically
- Live order status for agents and managers
- Rider assignment at the branch
- Orders, refunds and notes in one audit trail
How an order flows
A phone order, ring to doorstep
The full path of a call centre order in DineBills.
- 1
Caller ID lookup
Phone number brings up the customer and addresses.
- 2
Order entry
Menu, modifiers and deals at the right branch prices.
- 3
Branch routing
The address picks the nearest branch by zone.
- 4
Kitchen ticket
KOTs print or display at the branch stations.
- 5
Rider dispatch
The branch assigns a rider when the order is packed.
- 6
Live status
Agents see each order until it is delivered.
Built in
Everything a restaurant call centre needs
Built into the same back office your branches already use.
Central order entry
Fast order screen in the browser, no install needed.
Customer address book
Phone lookup, saved addresses and history.
Zone-based routing
Delivery zones decide which branch cooks.
Multi-brand
Take orders for every brand from one desk.
Branch kitchen tickets
Printed or on KDS at each station.
Rider assignment
Dispatch and cash-on-delivery settlement.
Agent roles
Agents can take orders without branch admin rights.
Call centre reports
Orders by agent, branch, zone and hour.
Audit trail
Who changed, cancelled or refunded what.
On the desk
Shorter calls, fewer call-backs
Every second an agent spends searching is a second the next caller waits. The order screen is built to keep calls short.
Caller lookup
Type or paste the number and see the name, addresses and last orders.
Repeat last order
Regulars ask for “the usual”, and the agent adds it in one click.
Live sold-out items
Agents never promise a dish the chosen branch has run out of.
Live order status
Answer “where is my food” without phoning the branch.
Frequently asked questions
Still curious? Talk to our team.
Do call centre agents need special software?
No. The order entry screen is part of the DineBills web portal and runs in any modern browser. Give agents a role that lets them take orders without access to settings or other admin areas.
How is the branch chosen for each order?
Each branch has delivery zones. When the agent enters or picks the customer’s address, DineBills matches it to the branch that covers that zone and applies that branch’s prices, taxes and sold-out items.
Can we take orders for several brands?
Yes. Agents choose the brand first, and see only that brand’s menu and branches. All brands share the same customer address book.
How does the branch receive the order?
The order goes to the branch POS and its kitchen stations in seconds, as printed KOTs, on the kitchen display, or both, exactly like an order taken at the counter.
Can agents see if an order is late?
Yes. The order list shows live status for every order, so agents can answer "where is my food" without calling the branch, and managers can spot branches that are falling behind.
More solutions
Running more than one kind of business?
Same platform, same menu, same back office. Mix counters, tables, delivery and catering as you grow.
Quick service & fast food
Three taps from order to paid
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Full service & fine dining
Tables, courses and table-side ordering
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Cafés & bakeries
Fast counters, weighed items, loyalty
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Cloud kitchens & delivery
Every channel in one queue
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Catering
Advance orders, deposits, large menus
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Multi-location & franchise
Central menu, branch control
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Food courts & kiosks
High volume, small footprint
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Connect your call centre to every kitchen
Book a demo and we will walk through a phone order from lookup to delivery, using your own branches.
No credit card required · Setup help included · Cancel anytime